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International Shipping

International Shipping

International Shipping

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Customers from around the globe can now shop directly on our website and feel secure that products will be delivered quickly and without the headache typically associated with international shipping.

When you ship internationally with PCS, you will have the peace of mind in knowing that your shipment will be handled carefully, precisely and efficiently delivered to the destination. We accept all major payment options including VISA, MasterCard, AMEX, Discover, PayPal, Google Checkout, or International Wire Transfer for a seamless shopping experience. All shipments include insurance and can be tracked through a unified tracking number and are shipped via international couriers FedEx, UPS or USPS.
 
International checkout is a simple, streamlined process that ensures customers know what they're paying for product and shipping upfront. Duties and tax, however, are the responsibility of the customer and are not included in the full landed cost of your invoice that will be rendered at time of checkout. 

International Shipping Methods
Polished Concrete Solutions ships product internationally within 24 hours of the order being placed, provided all items in the order are available and in stock. Delivery time depends on product availability, shipping destination and customs clearance. If an order is refused, we will credit for the cost of the product only (provided it is returned in good condition, unopened and unused). A 20% Restocking fee will be charged for returned international orders.

Back Orders and Partial Orders
When we receive an order and certain items are not in stock, you will be notified immediately by our Customer Card department to find out if you'd like us to hold the shipment until all goods arrive, ship partial shipment or modify the order to include comparable items that are currently in stock. Partial shipments will incur additional shipping fees that are the responsibility of the customer. To request partial shipment, please contact Customer Service at 1-800-827-6547.

Recommendations to make international shipping faster and hassle free
We highly recommend that you secure a broker and/or freight forwarder for international shipping to minimize delays or problems getting your order cleared through customs. If you do not have a broker or agent for clearing shipments through customs, then you should set up an account with FedEx or UPS. At the time of your order, indicate your FedEx or UPS account number for us to have duties and tax billed to. This ensures that once your order clears customs, duties and tax are billed to your account and your item continues to the final destination for delivery without delay. If you do not have a broker or an account with our shipping curriers, then you are responsible for paying duties and tax on your items before they are ever released for delivery to you.

Customs Charges
It is the customer’s responsibility to contact their local customs or courier office regarding any additional and applicable customs duties, tax or Vat charges. Commercial invoices will be rendered and included with all international shipments indicating the full landed cost of your order. Polished Concrete Solutions will not adjust the value of goods being shipped outside of the US on a commercial invoice. All items will be declared at full value paid and duties and tax is determined by the importing country. Polished Concrete Solutions has no control over these fees and is not responsible for paying them on customer's behalf.

APO/FPO
Merchandise cannot be shipped to an APO or FPO address via our usual couriers via FedEx or UPS. We will ship to such addresses using U.S. Postal Service Registered Mail. Mail addressed to military post offices overseas is subject to certain conditions or restrictions of mailing regarding content, preparation, and handling. Please consult your local postal office for more information. We reserve the right to limit the amount that can be shipped via the US Postal Service. For more information, please refer to the APO/FPO and Post Office boxes.

 

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